Job Description:

Brilliant opportunity for a Customer Success Lead to join an early-stage tech start up aiming for a multi-million dollar acquisition - and their founders have done this many times before.

 

Serial Entrepreneurs who have scaled and sold ground-breaking companies to some of the worlds’ most successful enterprises generating over £1Bn in shareholder return.

 

Their mobile first proprietary platform provides a total coaching solution for employees, bringing a gamified and inclusive learning experience to colleagues. Their mission is to deliver Coaching At Scale, not just managers, leaders and executives – but everyone. Features include insight and coaching from world class leaders aswell as personalized coaching and mentoring for specific strengths and growth opportunities.

It’s B2B software with a B2C heart and their advanced Psychometrics provide personal insights for everyone to raise their awareness and gain understanding of how they work in their teams more effectively.

 

Their latest venture is just 1 year old, and the team is currently at 30. They recruit and retain truly world class talent and they’re now looking to hire a Customer Success Lead to play a pivotal role in building out our Customer Success function.

 

 

 

What you'll be doing:

You'll own overall strategy for ensuring clients' satisfaction and success with products and services. Here's a breakdown of the key responsibilities

 

Primary Client Liaison:

Act as the primary point of contact for assigned clients. Cultivate strong, enduring relationships with clients and make it a priority to understand their unique needs.

Business Alignment:

Collaborate closely with clients to gain a profound understanding of their business objectives. Align our product offerings with their goals, ensuring that our solutions are tailored to help them achieve success.

Onboarding Support:

Facilitate the onboarding process for new clients. Offer guidance on platform features and capabilities to ensure a smooth integration and a positive initial experience.

Proactive Monitoring:

 

Skills /experience needed

 

 

• Demonstrated expertise in a customer success or account management position, ideally within the technology or Software as a Service (SaaS) sector.
• Outstanding communication and interpersonal abilities, enabling the cultivation of robust client relationships.
• A results-driven approach, with a primary focus on enhancing adoption rates, ensuring customer contentment, and fostering retention.
• Strong aptitude for problem-solving, allowing for the empathetic and professional handling of client concerns.
• A keen analytical mindset for interpreting data and usage patterns, which guides informed decision-making.
• Proficiency in using CRM software and customer success tools.

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